Klik11 Privacy Policy — We Take Care of Your Data

Klik11 collects several categories of information to enable us to provide safe, fair, and responsible online gaming services to all our members in Malaysia. We only collect information that is strictly necessary for the purposes stated in this policy.

Information you provide directly:

• Registration Information: Full name, date of birth, email address, phone number, identification card or passport number, and the password you create when registering your account.
• KYC Verification Information: Copies of official identity documents (MyKad / passport), proof of residential address such as utility bills or bank statements, and proof of payment method ownership.
• Financial Information: Bank account details, e-wallet account numbers (Touch 'n Go, GrabPay, Boost), and records of deposit and withdrawal transactions made through the platform.
• Communications: Any orders, complaints, or requests you submit to our customer support team via live chat or email.

Automatically collected information:

• Technical Data: IP address, browser type, operating system, device model, screen resolution, and other technical information collected when you access the Klik11 platform.
• Usage Data: Gaming activity logs, betting records, pages visited, session duration, and general usage patterns that help us understand how you use the platform.
• Location Data: General location information based on your IP address to ensure compliance with geographical restrictions applicable to our services.
• Cookie Data: Information collected through cookies and similar tracking technologies to improve your platform experience.

Information collected by klik11 is used responsibly for legitimate and transparent purposes. Below is a full explanation of each data usage purpose:

• Account Management: Creating, verifying, and maintaining your member account, including the KYC verification process that ensures platform security and compliance.
• Transaction Processing: Processing your deposits, withdrawals, and all financial transactions quickly and securely using full encryption throughout.
• Service Provision: Providing access to all games available on the platform including slots, Live Casino, fish shooting, and table games.
• Security & Fraud Prevention: Identifying and investigating suspicious activity, fraud attempts, or money laundering to protect all our members.
• Customer Support: Responding to enquiries, resolving complaints, and providing the technical support you need when using the platform.
• Platform Communications: Sending important notifications related to your account such as transaction confirmations, security updates, and relevant promotional information.
• Platform Enhancements: Analysing usage patterns on an aggregated and anonymised basis to improve the design, performance, and usability of the klik11 platform.
• Legal Compliance: Fulfilling applicable legal obligations including financial reporting requirements and cooperation with relevant authorities.

Klik11 takes a highly cautious and limited approach to sharing your personal data with external parties. As a principle, we do not sell, rent, or transfer your personal information to third parties for their own marketing purposes.

There are limited situations in which we may need to share your information:

• Payment Service Providers: Approved payment processors such as banks and e-wallet providers receive the transaction details necessary to process your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Game Providers: Game software providers that operate games on our platform may receive the minimum game session data required to deliver a smooth gaming experience.
• Authority: We may be required to disclose your information to government authorities, law enforcement agencies, or regulatory bodies when mandated by law or a valid court order.
• Fraud Prevention: Minimum required information may be shared with third-party fraud detection service providers who help us protect the security of the platform and all our members.
• Business Transfers: In the event of a merger, acquisition, or business asset transfer, your information may be transferred as part of that transaction, subject to prior notice to you.

All third parties who receive your data are bound by data protection agreements requiring them to handle your information to a security standard no less than klik11's own.

Klik11 invests seriously in cybersecurity infrastructure to ensure your personal and financial data remains protected at all times. We employ a combination of the latest security technologies and strict operational practices.

Key security measures we employ:

• 256-bit SSL Encryption: All communications between your browser and klik11's servers are encrypted using the latest TLS protocols, ensuring that data in transit cannot be intercepted.
• Two-Factor Authentication (2FA): Members can activate an additional layer of account protection through two-factor authentication using OTP codes sent via SMS or an authenticator app.
• 24/7 Monitoring: Our automated security monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Internal Access Controls: Internal staff access to member data is restricted on a least-privilege basis — only staff who genuinely require it for their duties are granted access.
• Regular Security Audits: The klik11 platform undergoes regular independent penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.
• Password Encryption: Your password is never stored in plain text. We use robust hashing algorithms with a unique random salt for each account.

Cookies are small text files stored in your browser when you visit the klik11 platform. We use several types of cookies for different purposes to enhance your experience.

• Essential Cookies: Required for core platform functions such as maintaining your login session, saving language preferences, and ensuring session security. These cookies cannot be disabled as they are essential to platform operation.
• Performance Cookies: Collecting anonymised information about how you use the platform. This data helps us understand which pages are most visited and identify technical issues.
• Functional Cookies: Saving your preferences and settings such as favourite game types, display limits, and other personal settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand general platform usage patterns for continuous improvement purposes. Information collected is aggregated and not used to identify individuals.

You can manage your cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the Klik11 platform.

As a klik11 member, you have certain rights regarding your personal data, which we take seriously and fully respect. The table below summarises your rights and how to exercise them:

We will process all data rights requests within 30 working days from the date of receipt. In complex cases, this period may be extended to up to 60 days with notice to you.

Klik11 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active Account Data: For the duration of your active membership on the klik11 platform, plus any period required by law following account closure.
• Financial Transaction Records: A minimum of 7 years from the transaction date in line with Malaysia's financial and tax legal requirements.
• KYC Records: A minimum of 5 years after account closure to comply with anti-money laundering legal requirements.
• Communication Logs: Communication records with the support team are retained for 3 years for reference and dispute resolution purposes.
• Analytics Data: Anonymised usage data may be retained indefinitely as it can no longer be linked to any specific individual.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

In certain situations, your personal data may be transferred to or processed in countries outside Malaysia. This may occur when we engage cloud service providers or game software providers operating from international locations.

When cross-border data transfers are required, Klik11 ensures adequate protection by:

• Only transferring data to countries with recognised and equivalent data protection frameworks.
• Implementing standard contractual clauses that require the receiving party to handle data in accordance with standards equivalent to our own policy.
• Ensuring every transfer has a valid justification and appropriate safeguards in place.

The klik11 platform may contain links or references to third-party websites or services. This Privacy Policy applies solely to the klik11 platform and does not cover the privacy practices of any third parties.

We are not responsible for the content, privacy policies, or security practices of any third-party websites. We encourage you to read the privacy policy of each website you visit separately.

Klik11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or relevant technological developments.

When significant changes are made to this policy, we will notify you via:

• A clear notice on the klik11 platform homepage for at least 14 days before the changes take effect.
• Email notification to your registered email address for significant changes.
• Updates the "Last Updated" date at the top of this page.

It is your responsibility to review this page periodically. Continued use of the Klik11 platform after any changes are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the klik11 privacy team is ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat button at the bottom-right corner of the klik11 platform.
• Email: [email protected] — Please set your email subject to "Data Privacy Request" for faster processing.
• Response Time: We are committed to responding to all privacy-related enquiries within 3 business days.